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Diffusing Tense Situations

Conflict is inevitable, whether at home or at work. However, conflict in business can seriously damage your relationship with your client and cause the client to sever ties with your company. To prevent this from happening, you need to learn to recognize the characteristics of a conflict and develop strategies for diffusing tense situations before they escalate. Managing conflict is a skill, and one that will enhance your ability to provide quality service to your clients.

Estimated program length : 2 Hour(s).

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