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Embracing Change

Change is inevitable. When change occurs it happens on two levels, both of which can be tough to handle. Resistance…

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eCommerce Start to Finish

Online business ownership has become incredibly popular – and even mainstream. If you want to join the ranks of successful…

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Do You Know What You Just SAID?!!!

Have you ever had that moment of terror when you accidentally said or did something that deeply offended other people?…

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Dealing with Difficult Buyers

All successful salespeople have to deal with them. It’s part of doing business–handling the dreaded difficult buyer or blocker. To…

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Credit and Collection Letters

Nothing captures the attention of a reader so much as money issues—their money or yours. Whether depositing, withdrawing, lending, or…

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Conversational Writing

Would you like to immediately capture the attention of your reader—and keep it? Would you like people to grasp the…

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Confrontational Communication

Your success as a manager or supervisor will increase tremendously if you can skillfully deliver negative feedback with tact and…

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Confidence Supercharger

Is there any part of your life where being confident and feeling good about yourself is not of benefit? With…

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Communication Gaffs

Have you ever had someone hurl an insult at you and leave you stunned and speechless? Have you ever discovered…

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