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Business SkillBites

Dealing with Difficult Buyers

All successful salespeople have to deal with them. It’s part of doing business–handling the dreaded difficult buyer or blocker. To more »

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Credit and Collection Letters

Nothing captures the attention of a reader so much as money issues—their money or yours. Whether depositing, withdrawing, lending, or more »

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Conversational Writing

Would you like to immediately capture the attention of your reader—and keep it? Would you like people to grasp the more »

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Confrontational Communication

Your success as a manager or supervisor will increase tremendously if you can skillfully deliver negative feedback with tact and more »

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Communication Gaffs

Have you ever had someone hurl an insult at you and leave you stunned and speechless? Have you ever discovered more »

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Coaching and Managing Teams with Confidence

Coaching and Managing Teams with Confidence is a classic business communication resource to get your message across clearly, tactfully, and more »

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12 Ways to Become a Speaking Star

Every keynote speaker, business presenter, and sales professional can become a speaking star. How? By incorporating 12 basic Hollywood principles more »

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Creating a Business Plan

Creating a business plan is a powerful tool for enabling key executives and owners to guide the business through the more »

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Winning with Email

Do your emails convey the right message in the right way to get the results you need? Would you like more »

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